Complain about how your information is being handled
- Need help? Call our helpline on 0303 123 1113
- Protection for whistle blowers guidance
- Read our case stories to find out how we deal with complaints
If you have a concern about the way an organisation is handling your personal information – perhaps they hold information about you that is incorrect, they have held it for too long, or they are not keeping it secure – we may be able to help you do something about it.
You must first contact the organisation responsible and give them an opportunity to put things right. We expect the organisations we regulate to respond constructively to concerns raised with them by the public. In our experience many problems are addressed successfully by describing them clearly to the organisation responsible and asking them to respond.
We always expect to see organisations given the opportunity to respond to a problem before we are asked to consider it. If you would like advice about how best to raise your concern clearly with an organisation, please contact our helpline on 0303 123 1113.
What if I am still concerned after receiving an organisation's response?
If you have contacted the organisation about your problem but have been unable to solve it, we may be able to help.
If you tell us about it we will consider your concern. If we think the law has been broken we will tell the organisation how we think they should address the problem. In the most serious cases we can order the organisation to take action.
We cannot award you compensation. Our main aim is to get the organisation to change the way it works so that it does things properly in the future.