Information rights research
Nuisance calls study 2013
We are currently working with the Office of Communications (Ofcom) to conduct a national study into nuisance calls and have commissioned Ipsos Mori to undertake research on our behalf. Ipsos Mori is an independent market research company which adheres to the Market Research Society’s Code of Conduct. The information provided by respondents will be treated as private and confidential, with individual responses remaining anonymous.
Nuisance calls can include silent calls, recorded messages left by companies, or marketing and sales calls by live call operators. As part of this study, Ipsos Mori will be contacting people to take part in a diary exercise to monitor the number of unwanted telephone calls received on their home landline phone over a certain period. This research will help Ofcom and the ICO to understand how many of these types of calls are occurring and the effect of registering to the Telephone Preference Service (TPS) – the official opt-out register for people who don’t want to receive these types of calls. The research will directly inform future policy decisions will help Ofcom and ICO to find out how they can protect customers from unwanted calls.
Annual Track 2012/13
Our Annual Track 2012/13 is now complete. The findings of the study monitor awareness and understanding of the Data Protection Act and Freedom of Information Act on an annual basis and are fed into our continuous improvement programme.
Customer satisfaction research 2012/13
We are currently conducting customer satisfaction research and have commissioned SPA Future Thinking to undertake the study on our behalf. SPA Future Thinking is an independent market research company which adheres to the Market Research Society’s Code of Conduct.
The information provided by respondents will be treated as private and confidential, with individual responses remaining anonymous.
The key objective of the research is to assess levels of satisfaction experienced by individuals and organisations using the services provided by the ICO. The results will be fed into our continuous improvement programme.
Embedding information rights into UK Education
We recently commissioned the University of Edinburgh to research how best to ensure that children are properly informed about information rights. The research included two phases: phase one was a feasibility study and phase two an in depth analysis, listing detailed recommendations on where we should concentrate our efforts. The reports recommend that we should begin a programme to embed information rights in education systems across the UK.
ICO Stakeholder Perceptions Research 2012
The ICO commissioned Ipsos Mori to conduct a stakeholder perception study among 71 key stakeholders drawn from the public and private sectors and civil society groups. Those contacted held policy development, implementation and complaint handling roles.
Annual Track 2011
Our Annual Track 2011 is now complete. The findings of the study monitor awareness and understanding of the Data Protection Act and Freedom of Information Act on an annual basis and are fed into our continuous improvement programme.
For previous years results, visit our archive page.
Customer Satisfaction Survey 2009
The ICO has completed its satisfaction survey of individual customers who made written enquiries or complaints to the ICO between October 2008 and March 2009.
We commissioned Jigsaw Research to conduct the survey. The key objective of the research was to assess levels of satisfaction experienced by data controllers using the services provided by the data protection compliance department. In particular, the research was commissioned to assess:
- Satisfaction with service delivery and, in particular, to assess how well staff were seen to perform
- Which communication channels were used and what user preferences were.